“Unmarked Clothes” is a trading division of Bacchus Digital Solutions.
Before you place an order you should read these Terms and Conditions in full. If you do not agree to any of these Terms and Conditions then we will not accept your order.
Visitors under the age of 16 should not register with this website or submit any information to us.
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.
Acceptance of your Order
Shortly after you have placed an order with us by pressing the ‘Pay button’ an email will be sent to you acknowledging the details of your order. This email is not an order confirmation or order acceptance from Unmarked Clothes.
Order acceptance and the completion of the contract between you and Unmarked Clothes® will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. We will take pre-payment for your goods on submission of your order as our products are bespoke.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being out of stock – see Product Availability
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Your design being too complex to print
Breach or attempted breach of any Terms and Conditions for any special offer as well as these General Terms and Conditions
Orders that we have reason to believe may include copyrighted or trademarked images symbols logos or marks, indecent or pornographic images, or prints symbols or text that in our opinion others may find offensive
Failure to meet the eligibility to order criteria set out in these Terms and Conditions
We suspect that the garments are for re-sale
Your order having a high fraud score
Internet orders will be confirmed by email. Should you not receive confirmation within 2 business days, please contact our support team at firstname.lastname@example.org.
Our support team will be delighted to help you place an order, advise you on the range of merchandise we offer on our website and help you with queries about payment. Our support team are available from Monday to Sunday. Please email them at email@example.com. Our team try aim to respond to all emails immediately upon arrival, however, responses could take longer during busier periods. Please remain patient and we will respond as quickly as possible.
Design & Artwork
We are a highly automated execution-only printer. This means that we will print your files as submitted without checking onto the shirts you have chosen. You are responsible for ensuring images are of sufficiently high resolution to obtain the results you are expecting, and that the garments and colours of garments chosen will meet your needs. There is further guidance in the FAQ to help you obtain high-quality results.
You warrant that your own the copyright or have the correct commercial print licences in place for all images and or artwork uploaded or otherwise submitted through any sales channel.
You agree to indemnify and hold harmless us and our agents and officers, directors, employees and permitted successors and assigns, immediately on demand, against all claims, liability, damages, costs and expenses including legal fees, arising as a result of us printing or processing in any way any order or saved design which contains any images or artwork that you do not have the commercial rights, permissions or licences to print.
We start work on your order immediately, so no cancellation is allowed. Final order cancellation is subject to management and may sometimes be possible if order has not yet commenced.
We accept payment by debit and credit cards via PayPal.
We accept card payments in GBP, EUR and USD.
Please note that Unmarked Clothes does not accept cash or cheques as payment unless with prior agreement such as business orders.
Price are shown on our website in GBP, EUR and USD and are inclusive of VAT, where applicable.
Prices may change and offers may be withdrawn at any time.
VAT free prices are quoted for deliveries outside the EU, where applicable. Regardless of whether VAT applies or not the total price payable by you remains the same: For deliveries outside the EU the sales price is increased by an amount equal to the current VAT charge from the net sales price for deliveries in the EU.
Product Availability / Information
We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again.
Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order.
If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability.
If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.
Standard delivery costs £2.99.
Please allow 14 days for delivery of products you have purchased on the Unmarked Clothes website. Time shall not be of the essence in relation to this contract.
Please allow 5-14 days for delivery of products you have purchased on the Unmarked Clothes website. Time shall not be of the essence in relation to this contract.
Unmarked Clothes cannot be held responsible should local customs authorities wish to confiscate any particular item, or charge any import duty. The recipient is responsible for paying the duty.
Acceptance of delivery:
We will require you to take delivery of the goods ordered when tendered to you. If you fail to make alternative arrangements with the courier engaged to deliver the goods to you within 14 days after the first attempt to deliver goods to you has occurred, then we may, at our complete discretion, store and insure the goods ordered at your cost until delivery can take place or the goods can be returned at your cost to our custody.
In either event, we reserve the right, at our complete discretion, to set off any of these costs or any consequential costs reasonably incurred by ourselves as a first charge against any monies we have received from you in respect of the order. Such recovery of costs would be without prejudice to our rights otherwise under these Terms and Conditions.
Upon the delivery of the goods ordered or at such time as the goods are first tendered for delivery on our behalf to you, the risk of damage to or loss of the goods ordered shall pass to you.
However, at all times the legal and equitable title in the goods ordered shall not pass to you and shall only do so, if and when, we have received the clearance of your full payment for the goods and any interest due under these Terms and Conditions.
We are obliged to reserve all our legal rights in the goods ordered until title in the same passes to you under these Terms and Conditions.
For the avoidance of any doubt, in the event of your becoming bankrupt or committing any act of bankruptcy or becoming insolvent or making any voluntary arrangement we reserve to ourselves the right to cancel the contract for the goods ordered and any contract for the delivery to you of further goods and, where the goods ordered have already been delivered, to be immediately entitled to payment for the goods in question irrespective of any prior agreement to the contrary between us.
Customised, perishable or bespoke items cannot be returned unless faulty or your instructions have not been followed. Refunds will be made against the original form of tender. All underwear is non-returnable if worn.
For sales to businesses, goods may only be returned if faulty or incorrectly supplied.
Contact us for a returns form. Complete the Returns Form indicating whether you would like a refund or exchange. Package the merchandise to prevent damage, enclosing the Returns Form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.
Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases were we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. Returns are sent at your risk.
Our returns and refund policy can be voided under the discretion of the management. Refunds will be made via PayPal and will ONLY be for the original order and once we receive the returned goods. Refunds for any return delivery costs will not be refunded.
The order you place and the payment you make are sent via a system which uses 128bit encryption to prevent the details being read by any third party. Encrypted pages are indicated by a “padlock” symbol in most web browsers.
We reserve the right in ensuring the utmost security of the process we use to record the contents of any telephone communication with us and to request at random and at our complete discretion proof of any of the details provided to us in any transaction and we may decide to limit the value of any order we are prepared to supply until such proof has been provided to us.
It is our policy to pass on any evidence of fraud to the relevant authorities.
Unmarkedclothes.com has a valid SSL certificate that is updated annually.
Our priority for you as our customer is to maintain the privacy of the information you have supplied us with at all times and our company is registered under the Data Protection Act in regard to such information.
Subject to the necessary collation and assimilation of data by ourselves and by those who advise us to help us improve the service we provide, we only pass on information about yourself to others approved by ourselves and, at any time, you may notify us of your wish to limit the use of such information in this respect.
We will make use of “cookies” to collect information automatically. However, their use will not damage your system.
Your sending of any information to us will constitute your acceptance of our use of that information as set out in these Terms and Conditions. We may make changes to these Terms and Conditions from time to time and your continued use of our services will again signify your acceptance of such changes.
In the event that any of the information you have provided to us about yourself changes, you may amend the same on our web site or tell the amendments to us by emailing firstname.lastname@example.org.
We may change the Unmarked Clothes website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material.
Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
Photographs are © Copyright of Unmarked Clothes and any third-party. None of the photos on this site may be used without the express permission of the photographer. All of the images used on this site are subject to copyright law, and may not be reproduced in whole or in part by anyone without prior written consent.
Liability and Indemnity
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.